1. Overview
CricSportsAPI aims to provide clear purchase information and fair handling of legitimate refund requests. Refund decisions may depend on the type of service purchased, usage, payment status and the circumstances of the request.
2. Refund Eligibility
A refund may be considered where there is a valid billing, payment or service-related issue, subject to verification and the applicable purchase terms.
- Duplicate or clearly erroneous charges may be reviewed.
- Payments captured for an order that cannot reasonably be fulfilled may be reviewed.
- Verified technical or service issues may be considered based on the circumstances.
- Refund requests should be submitted promptly with the relevant order information.
3. API Subscriptions & Packages
API subscriptions may include a defined hit allowance, rate limit and validity period. Once an API subscription has been activated or materially used, a refund may not be available for unused hits or remaining validity solely because the service was not fully used.
Requests involving an incorrectly charged amount, duplicate transaction or verified service problem may be reviewed separately.
4. Products & Extensions
Product and extension purchases are handled according to the product's delivery, activation, licensing and usage circumstances.
Where a digital product has already been delivered, activated or downloaded, a refund may be limited unless the product is defective, materially not as described, or another refund basis applies.
5. Cases That May Not Qualify
Refunds may generally not be approved for circumstances such as:
- Change of mind after a service or digital product has been used or delivered.
- Unused API hits simply because the customer did not consume the purchased allowance.
- Requests caused by incorrect customer configuration or misuse of the service.
- Violation of the Terms & Conditions resulting in suspension or termination.
- Third-party outages or restrictions outside CricSportsAPI's reasonable control.
6. Payment & Transaction Issues
If your bank or payment provider shows a successful charge but the order remains pending, please contact support with the transaction details before initiating a duplicate purchase.
Duplicate Charge
Duplicate transactions can be reviewed against the corresponding order records.
Failed Order
A captured payment for an order that was not successfully created or fulfilled can be investigated.
7. How to Request a Refund
Send the request through the support/contact channel published on the website and include enough information for us to identify the transaction.
- Your name and registered email address.
- Order number or transaction reference, where available.
- Date and approximate amount of the payment.
- The reason for the refund request and relevant supporting details.
8. Refund Processing
Approved refunds are normally returned through the original or an appropriate payment channel, subject to the payment provider's processing rules.
Processing time may vary depending on the payment gateway, bank or other financial institution. A refund may also require transaction verification before it is approved.
9. Policy Changes
CricSportsAPI may update this Refund Policy when its services, products, payment processes or legal requirements change. The latest version published on this page will apply from its stated update date, subject to applicable law.
10. Contact Us
For a refund request or payment-related issue, please contact CricSportsAPI through the current support details shown on the website's Contact page.